Terms and Conditions
Activity Booking Terms & Conditions
These are designed to ensure safety, clarity, fairness to all parties and to ensure your experience from initial enquiry till your return home after your venture is the very best we can provide.
1.Booking & Payments System
Please complete and return a Session or Event booking form. We reserve the right to refuse a booking, or to make changes to advertised prices until the point of confirmation of your payment. If this occurs, we will notify you and if you are not satisfied with this all monies paid will be returned. Full payment is due upon booking. Payments can be made by BACS, Cheque, Credit/Debit Card or cash
2.Cancellation / Changes by you
Should you wish to change details of your booking at any time after payment please e-mail firstname.lastname@example.org
Should you wish to cancel the event or make a significant change which greatly reduces the package you have booked (i.e. cancel group places or specific elements of your package) the following cancellation schedule will be used to ascertain any outstanding fees.
More than 8 weeks prior to the start date we will issue a full refund – any transaction fees.
If cancelled within 8 weeks of start date we will be unable to offer a refund.
3.Cancellation / Changes by us
a) Should we make changes or cancellation due to The Sunnywood Project inability to provide resources or staff, or when cancellation by others on your course makes continuation unviable or impractical, we will inform you as soon as possible with suggested alternatives. Should these not be satisfactory or suitable for you, we will refund all monies within 14 days.
b) We will always strive to provide you with the activity/venue/itinerary stated on your booking form / confirmation, however, the very nature of the outdoor environment means that the weather and other unforeseen circumstances can often determine that this is not possible. Examples of possible hindrance may be no water/snow, too much water /snow / wind, landslides, road /river blockage etc. Any changes we are forced to make due to these or similar circumstances will be based on ensuring your safety and providing you with a quality outdoor experience. We will inform you as soon as we have made an assessment that such a change is necessary, so that we can arrange alternative activities/venues /itineraries for your day/event/course that will be suitable for the whole group. Refunds are not normally provided in such circumstances but are reviewed on a case by case basis.
In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own vehicles, their contents fittings or accessories. In the event of a breach of this contract by The Sunnywood Project, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of The Sunnywood Project. The Sunnywood Project will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.
5.Health and Safety
It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking. Clients must inform us prior to the event of any medical condition/ illness / disability (including medication which may affect their performance) so we can discuss your needs and make appropriate arrangements. All clients should inform ud immediately if they feel unwell during the activity. Clients must adhere to the instructions, guidance and decisions of our instructors as they have specialist knowledge & skills and are committed to keeping you safe. Alcohol or illicit drug use is not permitted prior or during activities. Clients must show respect to equipment / vehicles / buildings / other clients / neighbours / staff / centre rules – Abuse or causing distress to others or loss/damage due to negligence will result in repair / full replacement costs. This may also lead to exclusion from activities / accommodation / courses without refund.
6.No Smoking Policy
The Sunnywood Project has a no smoking policy in all centre buildings and vehicles. This is now supported by law: The Smoking, Health and Social Care (Scotland) Act 2005 and the Prohibition of Smoking in Certain Premises (Scotland) Regulations 2006.
7.Booking Forms, Medical Declaration, Group Details & Parental Consent Forms
The person booking must ensure that all participants and for those under 18 years of age – parents and guardians have received copies of booking conditions and all activity information & safety points prior to the event. Medical Declaration, Group Details & Parent Consent Forms must be completed and returned before the commencement date for the chosen activity. These are included on the Booking Forms when paying for an activity or session.
8.Visitors of clients
Please note that due to Covid-19 we only allow one parent to accompany a child on any of our ‘into the woods’ activities.
Pets are generally excluded on the grounds of others comfort, health & safety.
9.Service and feedback
We want you to enjoy your experience in the outdoors to its fullest, if you are dissatisfied with any aspect of the service provided by The Sunnywood Project please inform us as soon as possible and we will take appropriate action.
10.Photographs, Marketing & Social Media
Photographs and videos may be taken by The Sunnywood Project Staff during your activity for marketing purposes. A selection of these will be uploaded to our social media sites of you to review and may be used for other marketing purposes and publications. It is our policy to retain the anonymity of our clients, we therefore never identify any group or person by their name or location. If you wish to not be included, please inform a member of staff.